699bet Privacy Policy

1Introduction

This Privacy Policy applies to all services provided by 699bet, including the website, mobile platform, games, sports betting features, and any related communications. When you register an account, make a deposit, place a bet, or simply browse the 699bet platform, you are sharing certain information with us. This policy explains what that information is and how we handle it responsibly.

699bet is committed to protecting the privacy of every player. We collect only the data we genuinely need, we store it securely, and we never sell it to third parties. Our approach to privacy is built on the same principles as the rest of the 699bet platform — transparency, fairness, and respect for the player.

If you have any questions about how 699bet handles your personal data, you can contact our support team at any time via live chat or by emailing [email protected].

2Data We Collect

699bet collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both categories.

Information you provide directly:

• Full name and date of birth — required for account registration and age verification.
• Email address and phone number — used for account communications and support.
• Payment details — mobile wallet numbers (bKash, Nagad, Rocket) used for deposits and withdrawals. 699bet does not store full payment credentials.
• Identity documents — such as a national ID or passport, requested when verifying your account or processing large withdrawals.
• Communications — messages sent to 699bet support via live chat or email.

Information collected automatically:

3How We Use Your Data

699bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described in this Privacy Policy without first obtaining your consent.

• To create and manage your 699bet account, including identity verification and age checks.
• To process deposits, withdrawals, and bet settlements in BDT via your registered payment method.
• To send you account-related communications such as transaction confirmations, security alerts, and support responses.
• To personalise your experience on the 699bet platform, including game recommendations and relevant promotions.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor responsible gaming indicators and apply player protection tools where necessary.
• To comply with applicable legal and regulatory obligations.
• To improve the performance, security, and features of the 699bet platform based on aggregated usage data.

4Legal Basis for Processing

699bet processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity — processing required to fulfil our obligations to you under the 699bet Terms and Conditions, such as account management and payment processing.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Legitimate interests — processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent — processing for marketing communications and optional personalisation features, where you have given explicit consent that can be withdrawn at any time.

5Data Sharing

699bet does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors — your payment details are shared with bKash, Nagad, or Rocket solely to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers — when verifying your identity, 699bet may use a third-party verification service. Only the minimum necessary data is shared for this purpose.
• Game providers — certain games on the 699bet platform are provided by licensed third-party studios. These providers may receive anonymised session data for game performance purposes.
• Legal and regulatory authorities — 699bet may disclose your data to law enforcement or regulatory bodies where required by law or in response to a valid legal request.
• Fraud prevention agencies — in cases of suspected fraud or money laundering, 699bet may share relevant data with specialist agencies to protect the platform and its players.

6Cookies

699bet uses cookies and similar tracking technologies to keep the platform running smoothly and to improve your experience. A cookie is a small text file stored on your device when you visit the 699bet website.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account.
• Preference cookies — remember your settings such as language preferences and display options so you do not have to reset them each visit.
• Analytics cookies — help 699bet understand how players use the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised.
• Marketing cookies — used only if you have consented to receive personalised promotions. These help 699bet show you offers that are relevant to your activity on the platform.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 699bet platform.

7Data Retention

699bet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account registration data is retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records including deposits, withdrawals, and bet history are retained for a minimum of five years.
• Identity verification documents are retained for the period required by applicable law, typically five years from the date of verification.
• Support communications are retained for two years from the date of the last interaction.
• Analytics and usage data in anonymised form may be retained indefinitely for platform improvement purposes.

When your data is no longer required, 699bet will securely delete or anonymise it in accordance with our internal data management procedures.

8Security Measures

699bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and the 699bet platform is encrypted using SSL/TLS technology.
• Account access is protected by password authentication. We strongly recommend using a unique, strong password for your 699bet account.
• Internal access to player data is restricted to authorised 699bet staff on a need-to-know basis.
• 699bet conducts regular security reviews and vulnerability assessments of the platform infrastructure.
• Payment data is handled in accordance with the security standards of the relevant mobile wallet providers.

9Your Rights

As a 699bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

699bet will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

10Minors

The 699bet platform is strictly for adults aged 18 and over. 699bet does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data.

If you believe a minor has accessed the 699bet platform, please contact our support team immediately so we can take appropriate action.

11Policy Changes

699bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When material changes are made, we will notify registered players via email or an on-platform notification. The updated policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the 699bet platform after any changes constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 699bet handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the 699bet platform after login.
• FAQ: Visit our FAQ page for answers to common questions.

699bet aims to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 days.